FAQs

  • How would I know about current promotions?

    Current promotions are available under the section of “Special Offers” on the home page.

  • Please Tell Me About Geely KSA?

    Geely KSA is a premium automobile brand backed by technology and safety standards from the world-renowned Volvo Automobile brand. Geely since its inception more than two decades back has become one of the most recognized names in the global automobile industry. Geely launched in KSA in mid 2020 and within a year’s time it has expanded its presence in top 4 cities of Saudi Arabia with their flagship 3S centers. Geely KSA with its excellent customer service record backed by the Wallan Group has managed to make record sales and now serves over 6000 satisfied customers and counting. GeelyKSA is currently offering five models with more to follow with time.

  • I have been told that my new car delivery has been delayed. What can I do?

    Although we take all necessary steps for in-time delivery of cars. However, in some unforeseeable circumstances it may get delayed. Our team provides updated information to our clients.

  • Where can I find used cars?

    Currently, used cars are not available.

  • How can I claim insurance?

    Call your respective insurance agency for details. In case of accident kindly call NAJAM on

    920000560

  • How do I Create an account?

    Click on the “log-in” icon shown at the top right corner. Then click sign up.

  • What documentation I need to bring in at the time of car collection?

    While collecting car, you need to bring in your ID/Iqama with you.

  • When will my car be delivered?

    Within 7 working days after assuring insurance.

  • Can I cancel my booking?

    It is not possible to cancel booking once you have made the full payment. However, in case of any error in your order, the same can be communicated within 24 hours of order placement.

  • Are Products of Geely KSA Genuine?

    Geely KSA cars, accessories and parts available with Geely KSA and its designated dealer network are guaranteed and 100% backed by Geely Auto International. Geely takes utmost care in ensuring availability of Geely genuine products only and conformance to it’s globally acclaimed SOPs and business processes across all its operations internationally exhibit commitment to highest standards of Quality Assurance in its every dealing with the customers, both pre-sale and after-sales.

  • How can I get car brochures?

    Car brochures are downloadable on the relevant car details page.

  • Why I am unable to login into my account?

    If the error shows the wrong password, then you have forgotten your password. You need to click “Forgot password” and follow the given steps.

  • What is a promo?

    Promos are Special Offers by Geely having benefits for customers. Promos are subject to change with time. Please visit the Special Offer section on the homepage for the current promos.

  • How can I claim warranty?

    In case of any warranty related claims kindly contact authorized agents

    1. Geely - 920000525

  • How can I contact customer service?

    You can contact the Customer Service at the following number:

    +966531500525

  • How can I use Road Assistance service?

    For Roadside Assistance contact

    1. Morni: 920003922

  • How can my car be registered?

    Registration is done using the documents submitted by you while placing an order.

  • What is the car delivery option?

    When you purchase a car, you can have an option to deliver the car to your door steps or you can collect from the showroom.

  • How would I know the technical specifications of my car?

    You can check our online page of relevant cars where you can find the technical specifications.

  • Where can I register my mobile number?

    It is registered under “My Account”, please login into your account and add your mobile number.

  • Can I avail discount after I purchase the car?

    Discounts can be availed at the time of purchasing.

  • Where is the Geely showroom located?

    They are located at the following address:

    3638 Kharis Branch Rd, Ar Rawdah, Riyadh , Riyadh, 13211
    6417, Madinah Road. Al Bawadi. , Jeddah, 23443
    6915 King Fahd Road, Al Rakah Al Janubiyah, Al Khobar, Al Khobar - Dammam, 34226

  • Do I get roadside assistance?

    Yes, our vehicles are provided with RoadSide Assistance from the date you take delivery of the vehicle.

  • Are the purchased cars covered under warranty?

    Cars sold through the website carry an official warranty of manufacturer.

  • What are the payment options available?

    We provide multiple payment options including full payment, split payment and financing.

  • Is it safe to conduct financial transactions online?

    Yes. It is very safe to conduct financial transactions as all security measures including compliance to relevant international standards are followed.

  • Do I have to register on the website to get a promotion?

    Promos are part of the car purchase process and registration is necessary for this process.

  • Are Extras free?

    Certain Extras are free whereas others may be charged. For details, please click at the desired options when you select the car for purchase.

  • Does this site use cookies?

    Yes, our site uses the cookies for better customer service.

  • Does COVID-19 cause delay in car delivery?

    We are putting in our best efforts to deliver the ordered products within the given time. However, in some unavoidable circumstances, the delivery may be delayed.

  • Which cards can be used for making payment?

    You can pay by Credit Cards as well as MADA Cards.

  • I would like Geely to grant me permission to use an image from the site and let me link from my site to Geely. What should I do?

    Unfortunately, we cannot allow images from the website to be posted on other sites.

  • What is car financing?

    We have partnered with the leading bank of KSA. The purchaser can apply at our website and we inform about the approval of the application as soon as it is available to us.

  • What happen to my personal information?

    We recognize and appreciate the importance of responsible use of information collected on our site. We will only use this information to contact you regarding any requests/bookings/marketing purposes.

  • Is my vehicle warranty transferable between owners?

    Yes. However, the tenure of warranty will not change.

  • What is split payment?

    You can reserve your car with split payment and in three-days time, you can pay the balance amount.

  • Why buy from Geely Wallan ?

    Geely Wallan is where quality meets affordable price! Geely Wallan offers the best-in-class passenger sedans, mid and full-size SUVs, and performance cars. Built with passion, Geely automobiles carry superior Technology, highest-grade Safety features, and an abundance of convenience, comfort, and entertainment add-ons that sets the Geely brand apart from all competition. Geely’s after-sales service, coupled with customer-care support, road-assistance and coverage under warranties, makes Geely the fastest-growing brand in KSA and globally.

  • Does Geely provide Value Added Services?

    Yes. We provide many Value Added Services for our customers to make their ride more worthy after the purchase. These are available while selecting a car for purchase.

  • What is full payment?

    This enables the customer to complete the payment in one go.

  • What are insurance options?

    Insurance makes sure your car is covered in case of any mishaps. Options are available at the time of purchase.

  • How do I cancel my financing?

    Once financing is approved and accepted by the customer, Financing matters are dealt with by the concerned bank.

  • What is Roadside Assistance?

    Road service makes sure your car is served when it is broken down anywhere in KSA. For details please contact:

    Geely: 966531500525

  • Can I get a payment extension?

    Yes. One time extension is possible, the option is available at “My Account” section.

  • What is a Wishlist?

    Wishlist is the car that you can select for future purchase.

  • Can I cancel my booking?

    It is only possible in case of split payment before the final payment is made.

  • Can I modify my order?

    It is not possible to modify the order once full payment has been made. However, in case of any error in order, the same may be reported within 24 hours of order placement.

  • Can I get a quote ?

    Request for Quote form is available at the car details page, for those who wish to buy more than 1 car.

  • How long will it take for payment to get accepted?

    Credit cards payments are processed instantaneously.

  • Are there any extra/hidden charges for using online payment?

    No extra or hidden charges are made while purchasing the cars online.

  • How can I see order details?

    You can check your order details from “My Account”.