FAQs

About Us

  • Please Tell Me About Geely KSA?

    Geely KSA is a premium automobile brand backed by technology and safety standards from the world-renowned Volvo Automobile brand. Geely since its inception more than two decades back has become one of the most recognized names in the global automobile industry. Geely launched in KSA in mid 2020 and within a year’s time it has expanded its presence in top 4 cities of Saudi Arabia with their flagship 3S centers. Geely KSA with its excellent customer service record backed by the Wallan Group has managed to make record sales and now serves over 6000 satisfied customers and counting. GeelyKSA is currently offering five models with more to follow with time.

  • Are Products of Geely KSA Genuine?

    Geely KSA cars, accessories and parts available with Geely KSA and its designated dealer network are guaranteed and 100% backed by Geely Auto International. Geely takes utmost care in ensuring availability of Geely genuine products only and conformance to it’s globally acclaimed SOPs and business processes across all its operations internationally exhibit commitment to highest standards of Quality Assurance in its every dealing with the customers, both pre-sale and after-sales.

  • How can I contact customer service?

    You can contact the Customer Service at the following number:

    +966531500525

  • Where is the Geely showroom located?

    They are located at the following address:

    3638 Kharis Branch Rd, Ar Rawdah, Riyadh , Riyadh, 13211
    6417, Madinah Road. Al Bawadi. , Jeddah, 23443
    6915 King Fahd Road, Al Rakah Al Janubiyah, Al Khobar, Al Khobar - Dammam, 34226

  • I would like Geely to grant me permission to use an image from the site and let me link from my site to Geely. What should I do?

    Unfortunately, we cannot allow images from the website to be posted on other sites.

Promotions

  • How would I know about current promotions?

    Current promotions are available under the section of “Special Offers” on the home page.

  • What is a promo?

    Promos are Special Offers by Geely having benefits for customers. Promos are subject to change with time. Please visit the Special Offer section on the homepage for the current promos.

  • Can I avail discount after I purchase the car?

    Discounts can be availed at the time of purchasing.

  • Do I have to register on the website to get a promotion?

    Promos are part of the car purchase process and registration is necessary for this process.

Accounts

  • How do I Create an account?

    Click on the “log-in” icon shown at the top right corner. Then click sign up.

  • Why I am unable to login into my account?

    If the error shows the wrong password, then you have forgotten your password. You need to click “Forgot password” and follow the given steps.

  • Where can I register my mobile number?

    It is registered under “My Account”, please login into your account and add your mobile number.

  • Is it safe to conduct financial transactions online?

    Yes. It is very safe to conduct financial transactions as all security measures including compliance to relevant international standards are followed.

  • Does this site use cookies?

    Yes, our site uses the cookies for better customer service.

Vehicles

  • Where can I find used cars?

    Currently, used cars are not available.

  • How can I get car brochures?

    Car brochures are downloadable on the relevant car details page.

  • How would I know the technical specifications of my car?

    You can check our online page of relevant cars where you can find the technical specifications.

  • Are the purchased cars covered under warranty?

    Cars sold through the website carry an official warranty of manufacturer.

  • Are Extras free?

    Certain Extras are free whereas others may be charged. For details, please click at the desired options when you select the car for purchase.

Car Delivery

  • I have been told that my new car delivery has been delayed. What can I do?

    Although we take all necessary steps for in-time delivery of cars. However, in some unforeseeable circumstances it may get delayed. Our team provides updated information to our clients.

  • When will my car be delivered?

    Within 7 working days after assuring insurance.

  • What is the car delivery option?

    When you purchase a car, you can have an option to deliver the car to your door steps or you can collect from the showroom.

  • Does COVID-19 cause delay in car delivery?

    We are putting in our best efforts to deliver the ordered products within the given time. However, in some unavoidable circumstances, the delivery may be delayed.

Car Purchase and Booking

  • What documentation I need to bring in at the time of car collection?

    While collecting car, you need to bring in your ID/Iqama with you.

  • Can I cancel my booking?

    It is not possible to cancel booking once you have made the full payment. However, in case of any error in your order, the same can be communicated within 24 hours of order placement.

  • How can my car be registered?

    Registration is done using the documents submitted by you while placing an order.

  • What are the payment options available?

    We provide multiple payment options including full payment, split payment and financing.

  • Which cards can be used for making payment?

    You can pay by Credit Cards as well as MADA Cards.

After Sales

  • How can I claim insurance?

    Call your respective insurance agency for details. In case of accident kindly call NAJAM on

    920000560

  • How can I claim warranty?

    In case of any warranty related claims kindly contact authorized agents

    1. Geely - 920000525

  • How can I use Road Assistance service?

    For Roadside Assistance contact

    1. Morni: 920003922

  • Do I get roadside assistance?

    Yes, our vehicles are provided with RoadSide Assistance from the date you take delivery of the vehicle.