Frequently Asked Questions

Car Purchase and Booking

What documentation I need to bring in at the time of car collection?

While collecting car, you need to bring in your ID/Iqama with you.
Can I cancel my booking?

It is not possible to cancel booking once you have made the full payment. However, in case of any error in your order, the same can be communicated within 24 hours of order placement.
How can my car be registered?

Registration is done using the documents submitted by you while placing an order.
What are the payment options available?

We provide multiple payment options including full payment, split payment and financing.
Which cards can be used for making payment?

You can pay by Credit Cards as well as MADA Cards.
What is car financing?

We have partnered with the leading bank of KSA. The purchaser can apply at our website and we inform about the approval of the application as soon as it is available to us.
What is split payment?

You can reserve your car with split payment and in three-days time, you can pay the balance amount.
How do I cancel my financing?

Once financing is approved and accepted by the customer, Financing matters are dealt with by the concerned bank.
What is full payment?

This enables the customer to complete the payment in one go.
Can I get a payment extension?

Yes. One time extension is possible, the option is available at “My Account” section.
Can I cancel my booking?

It is only possible in case of split payment before the final payment is made.
Can I modify my order?

It is not possible to modify the order once full payment has been made. However, in case of any error in order, the same may be reported within 24 hours of order placement.
How long will it take for payment to get accepted?

Credit cards payments are processed instantaneously.
Are there any extra/hidden charges for using online payment?

No extra or hidden charges are made while purchasing the cars online.
How can I see order details?

You can check your order details from “My Account”.